> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superhost.world/llms.txt
> Use this file to discover all available pages before exploring further.

# The Chats tab

> Switch between guest, team, and AI conversations, spot unread messages, and open a chat from the list.

The **Chats** tab is where every conversation lives — messages with guests, your
team, and the AI assistant, all in one place. Open it from the **Chats** tab at
the bottom of the screen.

## The three segments

At the top of the Chats list is a switcher with up to three segments:

<CardGroup cols={3}>
  <Card title="Guests" icon="users">
    Conversations with guests over their connected channels.
  </Card>

  <Card title="Staff" icon="briefcase">
    Internal messages with your team.
  </Card>

  <Card title="AI" icon="sparkles">
    Conversations with the AI assistant.
  </Card>
</CardGroup>

Tap a segment to switch the list below it. The **Staff** and **AI** segments are
always available to everyone on a property. The **Guests** segment only appears
for roles that can see guest chats — see the note below.

## Unread badges

When a segment has unread messages, a small count badge sits next to its name.
A segment with more than 99 unread shows **99+**. The counts follow whatever
property scope you've selected in the property switcher, so switching property
or filtering by a teammate changes what's counted.

## Picking a conversation

<Steps>
  <Step title="Choose a segment">
    Tap **Guests**, **Staff**, or **AI** to show that list.
  </Step>

  <Step title="Open a conversation">
    Tap any row in the list to open it. On a phone the conversation takes over
    the screen; on a wider screen the list stays on the left and the
    conversation opens on the right.
  </Step>

  <Step title="Go back to the list">
    Use the back control at the top of the conversation to return to the list
    and pick another chat.
  </Step>
</Steps>

<Tip>
  On a wider screen, before you pick anything the right side shows **Select a
  conversation** — just tap a row in the list to fill it.
</Tip>

## React to a message

Add an emoji reaction to any guest or team message — a quick acknowledgement
without sending a reply.

<Steps>
  <Step title="Open the reactions">
    On a phone, **press and hold** the message. On a computer, hover over it and
    tap the **React** button. A row of common reactions appears above the message.
  </Step>

  <Step title="Pick an emoji">
    Tap one to react, or tap **+** to open the full set and choose another.
  </Step>

  <Step title="Remove a reaction">
    Your reactions show as small pills under the message, with a count when more
    than one person used the same one. Tap your reaction again to remove it.
  </Step>
</Steps>

<Note>
  Reactions stay inside Superhost: teammates on the property see them, but they
  aren't sent to the guest. The AI assistant's replies can't be reacted to — use
  **Copy** or **Regenerate** on those instead.
</Note>

## Where to go next

<CardGroup cols={2}>
  <Card title="Reply to guests" icon="reply" href="/messaging/reply-to-guests">
    Open a guest chat, send a reply, and translate a guest's message.
  </Card>

  <Card title="Team chats" icon="briefcase" href="/messaging/team-chats">
    Message teammates one-to-one or in a group, and call them internally.
  </Card>

  <Card title="Ask the AI assistant" icon="sparkles" href="/messaging/ai-assistant">
    Start a conversation with the assistant about your property.
  </Card>

  <Card title="Make and take calls" icon="phone" href="/messaging/phone-calls">
    Place a call, answer an incoming one, and use the in-call controls.
  </Card>

  <Card title="Connect a channel" icon="whatsapp" href="/channels/connect-whatsapp">
    Route guest messages into the Guests segment.
  </Card>
</CardGroup>

<Note>
  The **Guests** segment and the ability to reply to guests depend on your role.
  Some roles can't see guest chats or send replies at all. If you expect to see
  guest conversations and don't, a property Manager can check your access under
  [Roles & permissions](/team/roles-and-permissions).
</Note>