> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superhost.world/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone calls

> Place a call from the dialer, answer an incoming call, and use the in-call controls for mute, speaker, and hang up.

Superhost can place and receive voice calls right in the app, so you can reach a
guest or a teammate without leaving the conversation. Calling works on the mobile
app.

## Make a call

The dialer opens from the phone button at the top of the [Chats
tab](/messaging/conversations), next to the segment switcher.

<Steps>
  <Step title="Open the dialer">
    On the **Chats** tab, tap the phone button. The **Place a call** sheet slides
    up.
  </Step>

  <Step title="Choose who to call">
    Either enter a number under **Phone number**, or use **Search** to find an
    existing guest or staff member by name or number and pick them from the list.
  </Step>

  <Step title="Place the call">
    Tap **Call** to dial. To reach the number over a WhatsApp voice call instead,
    tap **WhatsApp**.
  </Step>
</Steps>

<Tip>
  Tapping someone in the **Search** results opens their chat rather than dialling
  straight away — handy when you'd rather send a message or check the thread
  first. Use the **Phone number** field with **Call** or **WhatsApp** when you
  want to place the call directly.
</Tip>

<Tip>
  If a guest hasn't agreed to a WhatsApp call yet, tap **Request call permission
  (WhatsApp)** to send them a request first.
</Tip>

<Note>
  The dialer's phone button only appears for roles that can reply to guests, since
  starting a guest call is its main job. If you don't see it, a property Manager
  can check your access under [Roles & permissions](/team/roles-and-permissions).
</Note>

## Answer an incoming call

When a call comes in, Superhost shows a full-screen incoming-call screen. For a
guest call it labels the call **Incoming · Phone** or **Incoming · WhatsApp**,
and shows the caller's name (or **Unknown caller**), their number, and the
property. For a guest with a current reservation, it also shows their room and
reservation status.

<Steps>
  <Step title="Accept">
    Tap **Accept** to answer.
  </Step>

  <Step title="Decline">
    Tap **Decline** to reject the call.
  </Step>
</Steps>

### Internal calls from a teammate

When the call comes from someone on your team, you get a dedicated **Incoming ·
Internal** screen instead. It shows the teammate's name and your property — no
guest, room, or reservation, since the call is between staff. Accept and decline
work the same way.

## During a call

Once a call connects, the active-call screen shows who you're talking to, their
number, the property, and a running call timer. Along the bottom are the
controls:

* **Mute** / **Unmute** — silence or re-enable your microphone.
* **Speaker on** / **Speaker off** — switch the audio to speakerphone.
* **Transfer** — hand the call to another teammate.
* **Hang up** — end the call.

Tap the chevron at the top left (**Minimise call**) to shrink the call to a
slim bar so you can keep using the app. The bar isn't just a tappable strip back
to the full screen — it keeps the running call timer and live **Mute**,
**Speaker**, and **Hang up** controls right there, so you can manage the call
without reopening it. Tap the caller's name on the bar to bring the full screen
back. The call screen closes on its own when the call ends.

## Calls in a team chat

In a one-to-one team chat, calls between you and a teammate show up as inline
call pills in the thread, so the conversation and its calls stay together. A pill
updates itself as the call progresses:

* **Calling... / Incoming call...** while it's ringing.
* **Ongoing call** with a running timer once it connects.
* **Call · 0:34** once it ends, showing how long it lasted.
* **Missed call** if it went unanswered.

Tap a missed or incoming call pill to call that teammate straight back.

## Where to go next

<CardGroup cols={2}>
  <Card title="Connect a phone number" icon="phone" href="/channels/connect-a-phone-number">
    Set up the number guests call and you call from.
  </Card>

  <Card title="Connect WhatsApp" icon="whatsapp" href="/channels/connect-whatsapp">
    Enable WhatsApp calls and messages.
  </Card>

  <Card title="Team chats" icon="briefcase" href="/messaging/team-chats">
    Message teammates and start an internal call from a chat.
  </Card>
</CardGroup>