> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superhost.world/llms.txt
> Use this file to discover all available pages before exploring further.

# Team chats

> Message your teammates by text or voice note, one-to-one or in a group, see who said what, and start an internal call from the chat.

Team chats are your internal conversations with the rest of your team. They live
under the **Staff** segment of the [Chats tab](/messaging/conversations),
separate from your guest conversations, and are available to everyone on a
property.

## Open a team chat

<Steps>
  <Step title="Go to the Staff segment">
    On the **Chats** tab, tap **Staff** to show your team conversations.
  </Step>

  <Step title="Tap a conversation">
    Tap a row to open it. Your own messages sit on the right, your teammates' on
    the left.
  </Step>
</Steps>

## Direct messages and group chats

A team chat is either a **direct (one-to-one) message** with a single teammate
or a **group chat** with several people.

* In a **direct message**, the header shows the other person's name and avatar.
* In a **group chat**, each message carries the sender's name above it, so you
  can always tell who said what.

<Tip>
  In a group chat, tap the chat name at the top of the conversation to open the
  member list and see everyone who's in it.
</Tip>

## Send a message

At the bottom of the conversation is the message box. Tap it, type your message,
and send — it appears in the thread right away.

## Send a voice note

When you'd rather speak than type, send a voice note. With the message box empty,
tap the **microphone** button to its right and start talking, then tap again to
stop and send.

Your teammate gets a small player they can tap to listen to, with your message
written out as text alongside it — handy when they're with guests and can't play
the audio out loud.

<Tip>
  The transcript is prepared automatically. If it couldn't be worked out, the
  note still plays and shows **Transcript unavailable** with a **Try again** to
  have another go (it reads **Transcribing…** while it works).
</Tip>

## Call a teammate

In a one-to-one team chat, a phone button sits in the chat header. Tap it to
place an internal call to that teammate without leaving the conversation. They
see a dedicated **Incoming · Internal** screen when the call comes through.

Internal calls between you and a teammate also appear as call pills inside the
one-to-one thread, so the chat and its calls stay in one place. See
[Phone calls](/messaging/phone-calls) for the in-call controls and how those
pills behave.

## Where to go next

<CardGroup cols={2}>
  <Card title="The Chats tab" icon="comments" href="/messaging/conversations">
    Switch between guest, team, and AI conversations.
  </Card>

  <Card title="Make a call" icon="phone" href="/messaging/phone-calls">
    Place and answer calls, including internal calls to teammates.
  </Card>
</CardGroup>