> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superhost.world/llms.txt
> Use this file to discover all available pages before exploring further.

# Roles & permissions

> The four Superhost roles — Owner, Manager, Receptionist, and Operator — and what each one can do.

Every person on a property has exactly one role, and that role decides which
screens, buttons, and data they see. Superhost has four roles. This page is the
reference the rest of the guides point to when a feature is limited to a
particular role.

## The four roles

<CardGroup cols={2}>
  <Card title="Owner" icon="crown">
    Full control of the property, including billing, settings, and deleting the
    property. Only an Owner can change or remove another Owner.
  </Card>

  <Card title="Manager" icon="user-gear">
    Runs the day-to-day. Everything a host needs except the irreversible
    org-level actions — can't delete the property, change billing, or manage
    Owner accounts.
  </Card>

  <Card title="Receptionist" icon="bell-concierge">
    Handles guests, bookings, and tasks across the property. No admin powers.
  </Card>

  <Card title="Operator" icon="screwdriver-wrench">
    Field staff such as housekeepers. Sees only their own tasks and the
    reservations linked to them.
  </Card>
</CardGroup>

## What each role can do

| Capability                               | Owner | Manager | Receptionist | Operator |
| ---------------------------------------- | :---: | :-----: | :----------: | :------: |
| View all reservations & calendar         |   ✓   |    ✓    |       ✓      |     —    |
| Limited to their own linked reservations |   —   |    —    |       —      |     ✓    |
| Create, edit, and cancel reservations    |   ✓   |    ✓    |       ✓      |     —    |
| View all tasks                           |   ✓   |    ✓    |       ✓      |     —    |
| See & complete their own tasks           |   ✓   |    ✓    |       ✓      |     ✓    |
| Create and assign tasks                  |   ✓   |    ✓    |       ✓      |     —    |
| View & edit guests                       |   ✓   |    ✓    |       ✓      |     —    |
| Read & reply to guest chats              |   ✓   |    ✓    |       ✓      |     —    |
| Take part in team chats                  |   ✓   |    ✓    |       ✓      |     ✓    |
| Invite members & change roles            |   ✓   |    ✓    |       —      |     —    |
| Remove members                           |   ✓   |    ✓    |       —      |     —    |
| Set staff availability & time off        |   ✓   |    ✓    |       —      |     —    |
| Edit property settings                   |   ✓   |    ✓    |       —      |     —    |
| Billing & delete property                |   ✓   |    —    |       —      |     —    |
| Manage Owner accounts                    |   ✓   |    —    |       —      |     —    |

<Note>
  An Operator's view is intentionally narrow: they see the tasks assigned to
  them and the reservations those tasks relate to, plus the team chats they're
  part of — and nothing else from the property.
</Note>

## Granting and changing roles

There's no ranking between roles. If your role can manage members, you can
invite, assign, change, or remove members at **any** role — including promoting
someone to Manager or managing another Manager. A Manager isn't limited to
roles "below" them; they have the same reach as an Owner here, with one
exception.

The single special case is **Owner**: only another Owner can assign the Owner
role, or change or remove an existing Owner. Everyone else is blocked from Owner
rows only — every other role is fair game.

To change a member's role, open **Members** in the property settings and pick a
new role from the dropdown next to them. See
[Invite team members](/team/invite-team-members) for the full flow.

<Tip>
  If a feature in another guide says it's "Manager-gated" and you can't see it,
  check your role here — a property Manager or Owner can adjust it for you.
</Tip>