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Link a phone number to a property so calls and SMS for that property route through the app. You set this up from the property’s Integrations settings: open the property’s Settings, then tap Integrations. The Phone card is under the Messaging section.

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Before you start

  • Have the phone number ready in international E.164 format — a leading +, the country code, then the number, with no spaces or dashes (for example, +33123456789).
  • Phone is powered by Twilio for voice and SMS. If your number was set up in Twilio, you can optionally provide its Twilio Number SID (it starts with PN).
1

Open Integrations

From the property’s Settings, tap Integrations. Find the Phone card under Messaging.
2

Enter the phone number

In Phone number (E.164), type the number in international format, for example +33123456789. The button stays disabled until the number is a valid E.164 number.
3

Add the Twilio Number SID (optional)

If you have it, enter the Twilio Number SID (optional) — it starts with PN. You can leave this blank.
4

Link the number

Tap Link Phone. Superhost confirms with Phone number linked, and the card shows an active status.

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What “linked” looks like

Once a number is linked, the Phone card shows an active status badge and keeps the number in the Phone number (E.164) field. The button changes to Update so you can change the number or its SID later.
Editing the number and tapping Update re-links the property to the new details. Always keep the number in E.164 format, or the button stays disabled.

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Making and receiving calls

With a number linked, calls for the property route through the app. See how calls work and where they appear:

Phone calls

Make and receive calls and review call history in the app.

Connect WhatsApp

Route guest WhatsApp messages into the Chats tab.