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Connect a WhatsApp Business number to a property and guest WhatsApp messages land in the Chats tab, alongside your other guest conversations. You set this up from the property’s Integrations settings: open the property’s Settings, then tap Integrations. WhatsApp is the first card under the Messaging section.

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Before you start

  • You need a WhatsApp Business account (a Meta business) and a phone number you can use for WhatsApp. The number must not already be in use on a personal WhatsApp or WhatsApp Business app.
  • The connection is set up through Meta’s official sign-up flow, which opens in your device browser. Have your Meta login handy.

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Connect a number

1

Open Integrations

From the property’s Settings, tap Integrations. The WhatsApp card sits under Messaging and shows its current status.
2

Start the connection

Tap Connect WhatsApp. Superhost opens Meta’s sign-up flow in your device browser.
3

Sign up with Meta

In the browser, sign in to Meta and follow the steps to choose your WhatsApp Business account and the number you want to use. This part runs on Meta’s pages, not in Superhost.
4

Return to the app

When you finish, the browser tells you you’re done and you come back to the app. Open Integrations and the WhatsApp card takes it from there.
5

Let it finish

WhatsApp takes a few minutes to set the number up. The card shows a setting up badge and the Connecting number while that happens.You don’t have to wait on this screen. Setup finishes whether the app is open or not, and the card shows an active status once the number is live.
The sign-up runs in your device browser because Meta’s flow can’t run inside the app. If you close the browser or cancel partway through, no number is linked — just tap Connect WhatsApp again to restart.

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If WhatsApp asks for a code

WhatsApp sometimes wants proof you control the number before it will finish. It sends a code to that number, either by text or by an automated call, and the WhatsApp card asks you for it:
1

Find the code

Check the number you’re connecting for a text or a call from WhatsApp. It can take a couple of minutes to arrive.
2

Enter it on the card

On the property’s Integrations screen, the WhatsApp card shows Enter the code sent to your number. Type the code and tap Submit.
3

Wait for active

The card confirms the code was accepted and finishes the connection. It switches to an active status shortly after.
If the code doesn’t work, check it and try again — WhatsApp’s codes expire, so request a fresh connection with Reconnect if yours has gone stale.

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What “connected” looks like

When a number is linked, the WhatsApp card shows:
  • An active status badge.
  • The Connected number in international format.
  • A Manage on WhatsApp Business link that opens Meta’s WhatsApp Manager, where the display name, profile photo, and quality rating live.

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Where guest messages go

Once WhatsApp is connected, messages guests send to that number arrive in the Chats tab as guest conversations, so you can reply from the same place as the rest of your guest messaging.

Guest conversations

See and reply to guest WhatsApp messages in the Chats tab.

Connect a phone number

Add a number for calls and SMS on this property.

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Reconnecting or fixing a connection

If the number ever needs re-linking, the card’s button changes:
  • Reconnect repeats the sign-up flow for an already-linked number.
  • Retry connection appears if the last attempt ended in an error. The card shows what went wrong next to it, starting with Couldn’t connect — for example when WhatsApp rejected the display name, or the number is already in use somewhere else. Fix that first, then retry.
Use Manage on WhatsApp Business to update the display name, profile photo, or check the number’s quality rating — those are managed by Meta, not in Superhost.