Start a conversation
1
Open the AI segment
On the Chats tab, tap AI.
2
Start a new chat
Tap the + button to begin a new conversation. The assistant opens with
How can I help you today?
3
Ask a question
Type into the box that reads Ask anything and send your message. On a new
chat you can also tap one of the suggested starters, such as Show today’s
check-ins, What was our occupancy last month?, or Any maintenance
issues?
Copy a reply
To copy an assistant reply, tap the Copy icon that appears below the message. The text is placed on your clipboard so you can paste it into a message, a note, or anywhere else. The icon briefly switches to a checkmark to confirm the copy went through.Regenerate a reply
Not happy with an answer? On the assistant’s most recent reply, open the ⋯ menu next to Copy and choose Regenerate to have the assistant try again.What the assistant can look up
The assistant draws on your property’s live data, so you can ask it about day-to-day operations in plain language:Reservations
Look up bookings by date range, room, guest, or status — for example
today’s check-ins, who’s staying this weekend, or the details of a specific
reservation.
Guests
Pull up a guest’s details by name, such as their contact information and
stay history.
Tasks
Check cleaning and maintenance tasks, filtered however you need — open jobs,
a particular room, or what’s due today.
Property & rooms
Ask about your property’s layout, its rooms and units, and their details.
Team
Find team members by name or role, and see who’s assigned to a task.
Occupancy & stats
Get metrics like occupancy over a date range and other property statistics.
Availability
Count free rooms over a date range, so you can answer whether there’s
space for a stay.
Tourist tax & balances
Ask what tourist tax applies to a reservation and how it breaks down, or
what a booking still owes after payments.
Guest registration
Check whether each guest on a reservation has been registered with the
authorities, and what’s blocking any that haven’t.
How-to & product help
Ask how something works in Superhost — connecting WhatsApp, exporting the
guest registry, what a role can see. The assistant searches these guides,
answers in your language, and links the pages it used. If the guides don’t
cover it, it says so and points you to Contact us.
Money and compliance answers follow your role’s permissions, the same rules
as the rest of the app.
Ask by voice
You don’t have to type. Tap the microphone button in the message bar to record your question out loud, then tap it again to stop. While Superhost turns your recording into text the box shows Transcribing…; once it finishes, your words appear in the box ready to send or edit.Attach a file or photo
To give the assistant something to look at, tap the + button in the message bar and add an attachment. You can attach images, PDFs, and documents alongside your question — handy for asking about a scanned booking, an invoice, or a photo of an issue. The files preview above the box before you send.Your past conversations
Each chat you start is saved and listed under the AI segment, most recent first, so you can reopen an earlier conversation. Superhost names each chat automatically from your first message, so the list is easy to scan. Start a fresh one any time with the + button. If the assistant can’t respond, it shows The assistant couldn’t respond with a Try again option — check your connection and retry.Where to go next
Reply to guests
Act on what you learn by messaging the guest back.
Browse the calendar
See the reservations the assistant refers to on a timeline.