View a reservation

Reservations arrive automatically from your connected channels and appear on the Calendar. Each stay shows as a bar on its unit’s row, spanning check-in to check-out.

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Open a reservation

On the Calendar, tap a reservation’s bar to open the Reservation Details sheet. The top of the sheet shows the booking’s headline — the booker’s name, its status, and the price — followed by the sections below.

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Guests

The Guests section lists the people on the stay. The person who made the booking is marked Booker. Tap any guest to open their details, where you can view their profile and contact them — see Manage guest details. Use Scan ID / passport to capture a guest’s identity document; the app reads it and fills in the details. Full steps are in Scan a guest ID or passport.

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Reservation information

The Reservation Information section shows the stay at a glance:

• Check-in and Check-out — the dates and times of the stay.
• Duration — the number of nights.
• Occupancy — the party, counting adults, children, and infants.
• Unit — the unit the guest is staying in. For a group booking this becomes Units and lists every unit code in the stay.

An Expected Arrival time may also appear. When a guest’s message changes the arrival time, it’s noted as Updated from guest message so you know where the time came from.

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Tourist tax

The Tourist tax section works out the tax due on the stay from your property’s tax instructions. What you see depends on the property’s setup and whether the tax has been worked out yet:

• No tax instructions yet — if the property hasn’t been set up for tourist tax, the section prompts you to add a tax brief in the property’s tax settings.
• Not calculated yet — once the property is set up, a Calculate tax button appears. Tap it to work out the tax for this stay.
• Provisional estimate — if some details are missing (for example a guest’s age), you’ll see an Estimated total marked Provisional estimate, pending the details flagged below, with the open questions listed underneath. Answer them, then recompute for a final figure.
• Total — a worked-out total with a line-by-line breakdown and a confidence level of low, medium, or high confidence. It’s always labelled AI estimate, verify before remitting.

Two actions are available on a worked-out figure:

• Recompute — re-runs the calculation, picking up any details you’ve since added.
• Adjust — lets you enter the amount yourself. An adjusted figure shows as an Adjusted total alongside the auto-calculated amount; tap clear adjustment to drop your override and go back to the calculated total.

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Tasks

When cleaning or turnover tasks are linked to the stay, the Tasks section lists them with their status and the staff member assigned. Tap a task to open it. See Manage tasks.

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Activity

The Activity timeline records the history of the reservation — what changed, when, and who changed it — so you can see how a booking has evolved.

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Reservation statuses

A reservation’s status shows where the booking is in its lifecycle:

• Requested — the booking has been requested but not yet confirmed.
• Confirmed — the booking is confirmed and upcoming.
• Checked In — the guest has arrived and is staying.
• Checked Out — the stay is complete and the guest has left.
• Cancelled — the booking was cancelled.
• No Show — the guest didn’t arrive for a confirmed booking.

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Group and multi-unit bookings

When a single booking spans more than one unit, the sheet groups guests by room and the Units row lists every unit code in the stay, so you can see the whole party and all the rooms in one place.

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