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Every person on a property has exactly one role, and that role decides which screens, buttons, and data they see. Superhost has four roles. This page is the reference the rest of the guides point to when a feature is limited to a particular role.

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The four roles

Owner

Full control of the property, including billing, settings, and deleting the property. Only an Owner can change or remove another Owner.

Manager

Runs the day-to-day. Everything a host needs except the irreversible org-level actions — can’t delete the property, change billing, or manage Owner accounts.

Receptionist

Handles guests, bookings, and tasks across the property. No admin powers.

Operator

Field staff such as housekeepers. Sees only their own tasks and the reservations linked to them.

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What each role can do

CapabilityOwnerManagerReceptionistOperator
View all reservations & calendar✓✓✓—
Limited to their own linked reservations———✓
Create, edit, and cancel reservations✓✓✓—
View all tasks✓✓✓—
See & complete their own tasks✓✓✓✓
Create and assign tasks✓✓✓—
View & edit guests✓✓✓—
Read & reply to guest chats✓✓✓—
Take part in team chats✓✓✓✓
Invite members & change roles✓✓——
Remove members✓✓——
Set staff availability & time off✓✓——
Edit property settings✓✓——
Billing & delete property✓———
Manage Owner accounts✓———
An Operator’s view is intentionally narrow: they see the tasks assigned to them and the reservations those tasks relate to, plus the team chats they’re part of — and nothing else from the property.

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Granting and changing roles

There’s no ranking between roles. If your role can manage members, you can invite, assign, change, or remove members at any role — including promoting someone to Manager or managing another Manager. A Manager isn’t limited to roles “below” them; they have the same reach as an Owner here, with one exception. The single special case is Owner: only another Owner can assign the Owner role, or change or remove an existing Owner. Everyone else is blocked from Owner rows only — every other role is fair game. To change a member’s role, open Members in the property settings and pick a new role from the dropdown next to them. See Invite team members for the full flow.
If a feature in another guide says it’s “Manager-gated” and you can’t see it, check your role here — a property Manager or Owner can adjust it for you.