The four Superhost roles — Owner, Manager, Receptionist, and Operator — and what each one can do.
Every person on a property has exactly one role, and that role decides which
screens, buttons, and data they see. Superhost has four roles. This page is the
reference the rest of the guides point to when a feature is limited to a
particular role.
Full control of the property, including billing, settings, and deleting the
property. Only an Owner can change or remove another Owner.
Manager
Runs the day-to-day. Everything a host needs except the irreversible
org-level actions — can’t delete the property, change billing, or manage
Owner accounts.
Receptionist
Handles guests, bookings, and tasks across the property. No admin powers.
Operator
Field staff such as housekeepers. Sees only their own tasks and the
reservations linked to them.
An Operator’s view is intentionally narrow: they see the tasks assigned to
them and the reservations those tasks relate to, plus the team chats they’re
part of — and nothing else from the property.
There’s no ranking between roles. If your role can manage members, you can
invite, assign, change, or remove members at any role — including promoting
someone to Manager or managing another Manager. A Manager isn’t limited to
roles “below” them; they have the same reach as an Owner here, with one
exception.The single special case is Owner: only another Owner can assign the Owner
role, or change or remove an existing Owner. Everyone else is blocked from Owner
rows only — every other role is fair game.To change a member’s role, open Members in the property settings and pick a
new role from the dropdown next to them. See
Invite team members for the full flow.
If a feature in another guide says it’s “Manager-gated” and you can’t see it,
check your role here — a property Manager or Owner can adjust it for you.
