Superhost can read a guest’s passport or ID card with your device camera and
fill in their identity details for you — name, nationality, document number,
expiry, and more — so you don’t have to type them in at check-in.
Where to start
You launch the scanner from a reservation, so the app knows which guest the
document belongs to.
Open the reservation
From the Calendar, tap the booking to open its reservation details.
Tap Scan ID / passport
In the guests section of the reservation, tap Scan ID / passport. The
ID Scanner screen opens and the camera starts automatically.If the reservation has no guests yet, you’ll see a reminder to add one
first — the scan has to attach to a specific guest. See
Manage guests. Point the camera at the document
Hold the camera over the machine-readable zone — the two or three lines of
<<< characters at the bottom of a passport or ID card. An on-screen guide
helps you line it up. The app reads the document on-device.
Review and save
After a successful scan you’ll land on Check the details, with the captured
fields ready to review:
- First name and Last name (both required)
- Nationality and Issuing country (three-letter codes, e.g.
USA)
- Sex
- Date of birth and Expiry date
- Document type (passport, ID card, or other)
- Document number and Personal / National ID
Correct anything the scan misread, then tap Confirm. You’ll see Document
saved to guest and return to the reservation. The details now appear on that
guest’s record.
Not happy with the read? Tap Retake scan to capture the document again;
your current details stay on screen until the new scan succeeds. If a scan
doesn’t read at all, the That one didn’t read screen offers to Try
again, Use another document, or Type the details instead.
If the reservation has more than one guest, the app asks Apply scan to —
pick the right person before confirming, so the document lands on the correct
guest.
