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Every guest has a profile with their name and contact details. You can open and edit it from the Guests tab, a reservation on the Calendar, or a guest conversation.

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Where to find a guest

  • From the Guests tab. Open Guests for a searchable directory of everyone who’s stayed or is booked in, then tap someone to open their details. See The Guests directory below.
  • From a reservation. Open a reservation on the Calendar and tap a guest listed on the stay. The one who made the booking is marked Booker.
  • From a guest chat. Open the guest’s conversation in Chats and open their details.
From the guest’s details you can Message or Call them, and Merge two profiles if the same guest was created twice.

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The Guests directory

The Guests tab lists everyone who has stayed with you or is booked in, across the properties you’ve selected — a quick way to look someone up without hunting through chats or the calendar.
  • Search by name, phone, or email.
  • Filter by reservation status, unit, or Arrival dates.
  • Each row shows the guest’s name, their most recent stay’s status, and its unit and dates. Tap Call to phone them, or tap the row to open their full details.

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What the guest details show

Alongside their name, the guest’s details bring together everything known about them:
  • Guest Information — phone, email, nationality, and — when known — their age or date of birth and sex.
  • Identity Documents — captured passport or ID details: the document type, number, issuing country, and expiry date. This section appears once a document has been scanned (see Capturing an ID or passport).
  • Upcoming Bookings and Past Bookings — the guest’s stays, split into what’s still to come and what’s already checked out. Tap a booking to open its reservation.
These sections are read-only; the editable fields are covered below.

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Edit the guest

Open the guest’s details, then tap Edit () in the toolbar to open the Edit Guest form. You can set:
  • First Name and Last Name
  • Phone
  • Email
  • Nationality — chosen from a list of countries
Tap Save when you’re done.
A guest needs at least one way to be identified — a name, a phone number, or an email. You can fill in just a phone or email if you don’t have the name yet.

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Merge duplicate guests

If the same person ended up with two profiles, merge them so all their details and bookings sit on one profile.
1

Open Merge

From the guest’s details, tap Merge. The Merge with Another Guest screen opens.
2

Pick the other profile

Search by name to find the profile to merge into. If the app spots a likely duplicate, it appears at the top marked Suggested by AI. Tap the profile you want.
3

Confirm the merge

The Confirm merge screen shows the Source and Target side by side. The guest you started from is the source — their details are added to the target’s profile. Tap Confirm merge to finish, or Cancel to go back.

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Capturing an ID or passport

Identity documents aren’t typed into the guest form. To add a guest’s passport or ID details, open the reservation and use Scan ID / passport — the app reads the document and fills in the details for you. Once captured, they show up in the guest’s Identity Documents.

Scan a guest ID or passport

Step-by-step on capturing identity documents at check-in.