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Team chats are your internal conversations with the rest of your team. They live under the Staff segment of the Chats tab, separate from your guest conversations, and are available to everyone on a property.

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Open a team chat

1

Go to the Staff segment

On the Chats tab, tap Staff to show your team conversations.
2

Tap a conversation

Tap a row to open it. Your own messages sit on the right, your teammates’ on the left.

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Direct messages and group chats

A team chat is either a direct (one-to-one) message with a single teammate or a group chat with several people.
  • In a direct message, the header shows the other person’s name and avatar.
  • In a group chat, each message carries the sender’s name above it, so you can always tell who said what.
In a group chat, tap the chat name at the top of the conversation to open the member list and see everyone who’s in it.

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Send a message

At the bottom of the conversation is the message box. Tap it, type your message, and send — it appears in the thread right away.

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Send a voice note

When you’d rather speak than type, send a voice note. With the message box empty, tap the microphone button to its right and start talking, then tap again to stop and send. Your teammate gets a small player they can tap to listen to, with your message written out as text alongside it — handy when they’re with guests and can’t play the audio out loud.
The transcript is prepared automatically. If it couldn’t be worked out, the note still plays and shows Transcript unavailable with a Try again to have another go (it reads Transcribing… while it works).

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Call a teammate

In a one-to-one team chat, a phone button sits in the chat header. Tap it to place an internal call to that teammate without leaving the conversation. They see a dedicated Incoming · Internal screen when the call comes through. Internal calls between you and a teammate also appear as call pills inside the one-to-one thread, so the chat and its calls stay in one place. See Phone calls for the in-call controls and how those pills behave.

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Where to go next

The Chats tab

Switch between guest, team, and AI conversations.

Make a call

Place and answer calls, including internal calls to teammates.